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In this issue
readers will find:
Certification Maintenance ~ An Individual Responsibility
Fast Fact ~ Remedial Classes Needed by Three in Ten College Students
Certification Immersion Class Schedule ~ 2009
Did You Know ~ Interview Errors Noticed by Employers
Quotable Quotes from Notable People
Welcome ~ 34 New CPCs and CTSs
Worth Reading ~ Report on the Alignment of Schools with College and Workplace
Conference Clipping ~ NAPS Conference, Las Vegas, NV, October 1-3, 2009
Relevant Research ~ Combating Depression Results in Worker and Workplace Gains
Frequently Asked Questions (FAQs)
Message from the Editor ~ Let The NAPS Credential Hear from You
About The NAPS Credential
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Volume 4, Number 2
March/April 2009
by Frank Burtnett, Ed.D., NAPS Certification and Education Consultant
When NAPS initiated a certification maintenance requirement into the program rules governing the
Certified Personnel Consultant (CPC) and Certified Temporary Staffing-Specialist (CTS) credentials
in 1995, it did so because the organization has long valued the importance of education and believed
staffing professionals should stay current regarding their work and the knowledge, skills and
competencies required to perform in the marketplace.
From the outset, NAPS has placed the responsibility for certification maintenance squarely on
the shoulders of the individual CPC and CTS. The association has worked to promote multiple paths
to the achievement of educational experiences and create a reporting process that is fair, efficient
and flexible. As NAPS President Conrad Taylor has stated on many occasions: “NAPS is about keeping
CPCs and CTSs certified, not about rescinding certification.”
With that bit of history and philosophy as background, certificants need to examine both the
certification maintenance requirements and the process each must follow in order to keep their
certificate active. Consider the following:
1. NAPS currently requires that individuals earning their CPC and CTS since 1995 participate in 50
contact hours of continuing in each three year period. This translates to 5.0 continuing education
units (CEUs).
2. Certificants can engage in any number of learning programs and select training experiences that
match up with their personal, professional needs and interests. Such education programs might include
national and state conferences, in-house training, workshops/seminars by industry trainers,
individual study using video tapes/DVDs, audiotapes, webinars, formal college courses and
personalized reading to name the most popular.
3. Those who have achieved certification are required to manage their educational experiences
personally and NAPS recommends using a continuing education log (posted
at http://www.recruitinglife.com//download/ceulog.pdf) to track progress. At the end of each three
year period following certification, certificants must send their completed log along with a $50
recertification fee to NAPS, Attention: Carolyn Boyer, 131 Prominence Court, # 130, Dawsonville,
GA 30534.
4. Following review and approval, NAPS will inform the certificant that his or her credential has
been extended for another three year period. At this point, the continuing education clock begins
ticking anew.
Those are the “nuts and bolts” of the certificate maintenance or recertification. Any questions
about the requirements or the process should be directed to Frank Burtnett at
fburtnett@recruitinglife.org. If requested, Frank will review training experiences to make certain
they are appropriate or to assist in how the contact hours and/or CEUs are counted. Further, he will
help certificants address issues that may have interrupted their continuing education and aid them
in getting back into full certification status. No question or concern should be considered too
complex or too trivial to explore resolution.
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Fast Fact ~ Remedial Classes Needed by Three in Ten College Students
An estimated one-third of college students in this country have to take remedial classes before they're ready for
college-level studies. The group "Strong American Schools," in its report "Diploma to Nowhere," says that colleges
and taxpayers are spending up to 2.9 billion dollars each year on classes that students should have had in high school.
Former Colorado Governor Roy Romer, the chairman of the group, says the students have been misled into thinking they're
prepared -- only to "find what they learned wasn't adequate." Just over 40 percent of community college students and
nearly 30 percent of four-year college students across the nation need some form or remedial course work when they
arrive on campus.
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Certification Immersion Class Schedule ~ 2009
The NAPS Certification Immersion Class (CIC) activity has offered review training in the laws affecting
the staffing industry for nearly 800 professionals since the program was initiated just over three
years ago. Taught by Bob Style and Frank Burtnett, the CIC is responding to the needs of prospective
CPCs and CTSs who wish to have a review of the employment laws in preparation for the certification
exams that are administered at the end of each class. To date, 760 individuals (96.7% exam pass rate)
have earned their CPC or CTS via the CIC route.
The CIC schedule for 2009 is still evolving and presents an excellent opportunity exists to bring
this exclusive training program close to aspiring CPCs and CTSs. Many CICs are sponsored by state
staffing associations and held in conjunction with state conferences. Any affiliated group wishing
to arrange a CIC should contact, John Sacerdote, NAPS Vice President, at jsacerdote@recruitinglife.com
or 860/243-0811. John can discuss host responsibilities and examine dates with prospective sponsors---the
first steps to scheduling a CIC in your state, community or firm.
Following are the CICs that are currently scheduled for the remainder of 2009:
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2009 Date
April 21st
April 23rd
April 29th
September 14th
September 29th & 30th
September 30th
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Site
Milwaukee, WI
Mohegan Sun Resort & Casino, Uncasville, CT
Chicago, IL
Columbus, OH
Las Vegas, NV (CERS)
Las Vegas, NV (CIC)
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Sponsor
WAPS
NEAPS
NAER
OAESP
NAPS Conference
NAPS Conference
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Larger staffing and temporary staffing firms and groups of firms can also arrange to have a CIC offered on location
in their city or as a part of their educational events. Watch this newsletter and future NAPS email blasts for
additional information and join the ranks of those using the Certification Immersion Class as their route to
certification.
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Did You Know ~ Interview Mistakes Noticed by Employers
An Accountemps survey of 150 senior executives, reported in USA Today, found the following interview
mistakes made by candidates and noticed by the interviewer.
| Little or no knowledge of the company | 47% |
| Unprepared to discuss skills and experience | 17% |
| Unprepared to discuss career plans and goals | 9% |
| Limited enthusiasm | 9% |
| Lack of eye contact | 3% |
Quotable Quotes from Notable People
Anyone who stops learning is old, whether at 20 or 80. Anyone who keeps learning stays young.
The greatest thing in life is to keep the mind young.
~Henry Ford, American entrepreneur and business leader
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Welcome ~ 34 New CPCs, CTSs and PRC
NAPS would like to welcome 34 new CPCs and CTSs to the ranks of the certified staffing industry professionals.
These men and women earned their NAPS certification during the January and February period and represent
15 states across the nation.
Check out the list below and see if you recognize the names of any friends or business associates. A personal
note or email of congratulations regarding their certification achievement might be in order.
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Certified Personnel Consultant (CPC)
Melissa Capello (TX)
M. Suzanne Clinton (OK)
Jon M. Cupo (MN)
Donna A. Dunn (LA)
Katie Y. Fowler (NY)
Joanne Gehas (NC)
Molly Haefele (CO)
Wendy A. Johnson (NY)
Emily Krams (ME)
Steve Leal (TX)
Michelle Levitt (MD)
Dave Lewis (WA)
Christopher J. Luersman (OH)
Brad May (MD)
Nancy J. Nelson (WA)
Jeremy Peterman (VT)
Mark Qualley (WA)
Deborah Quiroz (NC)
Lanette L. Reinhardt (TX)
Sylvia Schertz (IL)
Jill Smith (OH)
Tracy M. Tillapaugh (NY)
Lee J. Tyner (OK)
Barbara Volz (FL)
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Certified Temporary Staffing-Specialist (CTS)
Heath F. Blanchard (SC)
Stephen Bowen (TX)
Kimberly Burgess (GA)
William Humphreys (GA)
Mary C. Lyles (SC)
Joshua M. Massey (ME)
Nathan Metivier (ME)
Eric Picha (MN)
Tammy J. Thornton (TX)
Frances G. Wood (SC)
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Worth Reading ~ Report on the Alignment of Schools with College and Workplace
Achieve, Inc. has just released, Closing the Expectations Gap, 2008, a state by state report card
on how high schools are doing in preparing graduates for the demands of college and careers.
Nineteen states now report that their academic standards are aligned with the expectations of
employers and higher education institutions, and another 26 report active engagement in the
alignment process.
Full Report:
http://www.achieve.org/files/50-state-2008-final02-25-08.pdf
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Conference Clipping ~ NAPS Conference, Las Vegas, NV
The Red Rock Resort in Las Vegas, Nevada will play host to the national conference of the National Association of Personnel
Services, September 30-October 3, 2009. This once-a-year opportunity to learn from the “best and brightest” and network
with staffing industry peers from across the industry will be held this year in an environment known for its fantastic
leisure time amenities and great weather. Go to www.recruitinglife.com or contact headquarters at 706/531-0060 to get
conference information and registration details.
Please visit www.recruitinglife.com as online registration
for the 2009 conference is open!
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Relevant Research ~ Combating Depression Results in Worker and Workplace Gains
According to a National Institute of Mental Health sponsored study, systematically identifying and treating
employees’ depression symptoms is likely to result in higher job retention, fewer sickness-related absences
and increased worker productivity. Earlier research had shown that employees who are depressed are less
productive and experience a higher rate of absenteeism. Keep in mind, however, that this research was
conducted prior to the U.S. economy reaching its current place. What may have been viewed as an issue,
may now be considered a full-blown problem.
This and other NIMH studies have shown that organized screening and enhanced depression treatment can
significantly improve health. A number of mental health experts believe such concerns should be the focus
of employee assistance programs and services. However, few employers have implemented such programs, in
part because their return on investment has been unclear.
Details:
http://www.nimh.nih.gov/science-news/2007/workplace-depression...
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Frequently Asked Questions (FAQs)
Each edition of The NAPS Credential will answer one or two questions being asked by current and prospective
CPCs, CTSs and CERSs as they interface with the NAPS national office.
Question: What is the NRCSIP and why should I know about it?
Answer: NRCSIP stands for the National Registry of Certified Staffing Industry Professionals, a NAPS
sponsored, public website that addresses the importance of credentialing and provides prospective clients
and candidates an opportunity to learn about the CPC and CTS certifications. Further, the site permits
active CPCs and CTSs to post their name and certificate for these public and professional audiences to
view. Go to: www.nrcsip.com.
If you would like to know more about the NRCSIP, contact Dr. Frank Burtnett at fburtnett@recruitinglife.com.
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Message from the Editor - Let The NAPS Credential Hear from You
Have a question about certification or continuing education? Let us know the issues and concerns that are on your
mind and they may become FAQ subjects for future editions of The NAPS Credential. NAPS encourages readers to submit
information about CPCs and CTSs who are making the news and performing outstanding professional feats.
Our goal is to provide news, research and resources that will help CPCs and CTSs do a more effective job.
Direct comments and input to: fburtnett@recruitinglife.com.
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About The NAPS Credential
Copyright © 2009. This electronic newsletter is distributed to all active Certified Personnel Consultants
(CPCs), Certified Temporary Staffing-Specialist (CTSs) and Certified Employee Retention Specialists
(CERSs) for whom NAPS has email addresses. Should you know an individual who is certified and not
receiving The NAPS Credential, tell him or her to go to www.nrcsip.com and post their name and basic
contact information on the National Registry of Certified Staffing Industry Professionals (NRCSIP).
Once his/her credentials have been verified, the individual will be automatically placed on the
distribution list for this newsletter.
The reference to a product, service or activity or appearance of a web site in The NAPS Credential
does not imply endorsement by NAPS. Any views and opinions are those of sponsoring organization and
may or may not be shared by NAPS. Direct comments, questions and submissions
to fburtnett@recruitinglife.com. All submissions will be subject to review by NAPS for accuracy,
timeliness and relevance to the readership and may be edited to meet space parameters.
Carol Wenom, CPC/CTS, Chairman
carol.wenom@whitcos.com
Conrad Taylor, CPC/CTS, President
conrad.taylor@recruitinglife.com
Jeff Skrentny, CERS, Credentialing Committee Chairman
AskJeff@JeffersonInc.com
John Sacerdote, CPC/CTS, Vice President
jsacerdote@recruitinglife.com
Robert P. Style, Esq., NAPS Legal Counsel and CPC/CTS Manuals Author
rpstyle@sprynet.com
Frank Burtnett, EdD., Editor
Certification and Education Consultant
fburtnett@recruitinglife.com
Members of the NAPS Credentialing Committee
Ted Angelus, CPC, The Tuttle Agency
theo@tuttleagency.com
Paula Davey, CERS, Staff Masters, Inc.
PBDavey@staffmastersinc.com
Lyndon Kidd, CERS, Next Iteration
Lynden@NextIteration.net
Scott Mitek, CPC, The Tuttle Agency
SMitek@tuttleagency.com
Don Richard, CPC, Mountain Limited
drichard@mountainltd.com
Richard Yadon, CERS, Health Careers Professionals
richard@healthcareerprofessionals.com
National Association of Personnel Servcies web site:
www.recruitinglife.com
National Registry of Certified Staffing Industry Professionals web site:
www.nrcsip.com
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