In this issue readers will find:

Certification, Service Go Hand in Hand

New Year's Resolution ~ Promote Your Certificate in 2008

Worth Reading ~ Guide Promotes Disability-Friendly Workplaces

NAPS Approves Firm Accreditation Program

Certification Immersion Class Schedule ~ 2008

Relevant Research ~ Marriage, Parenting and Life Views

CPCs and CTSs from Certification Immersion Classes Pass 500 Mark

Mark Your Professional Calendar ~ NAPS Orlando Conference 10/16-18/2008

Coming Next Edition ~ NAPS Approves Firm Accreditation Program

Fast Fact ~ Golden Work Force Growth Today Through 2016

Frequently Asked Questions ~ A Look Inside the NAPS Certification Questions

Message from the Editor

About The NAPS Credential

Volume 3, Number 1                                                                                                                              January 2008



Why it pays to retain certified staffing professionals

Interview with Dana Lee of Delta Staffing by Arthur G. Sharp of Smart Business

Companies seeking candidates to fill open positions can do the hiring themselves or work with staffing firms to complete the process. If they choose the latter route, they have options. One is to work with firms that employ certified staffing professionals, rather than those that do not. There may not be any significant differences in the fees charged or the time consumed in the hiring process either way. However, there may be some in the quality of the services provided. That is because certified specialists offer significant benefits to clients that are a step above those provided by their noncertified counterparts.

Smart Business spoke with Dana Lee, CTS, to gain an understanding about the certification process that staffing specialists undergo and how the certification designation can benefit hiring companies.

What is the purpose of certification in the staffing industry?

Viewed as a whole, certification is a means of self-regulation for the staffing industry. On the individual level, it allows staffing professionals to expand their expertise in employment law, changing regulations, best business practices and ethical standards. Both of these purposes translate to more efficient services from staffing firms. Remember, certification is as important in the staffing industry as it is in any other professional field. For example, people who retain a professional to calculate their income taxes might be better off hiring a CPA rather than someone fresh out of an accounting class in college. That professional certification makes a lot of difference. The same holds true in the staffing industry.

How do staffing professionals earn their certifications?

After the initial required classroom training and testing, certification is ongoing. Staffing professionals are not only responsible for attaining initial certification but maintaining it as well. Certification can be earned through various national professional associations, such as the National Association of Personnel Services and the American Staffing Association. NAPS awards two designations of certification: the Certified Temporary Staffing Specialist (CTS) and the Certified Personnel Consultant (CPC). The ASA grants a Certified Staffing Professional Designation to enhance professionals' competency and knowledge of labor and employment law.

Should clients look for certification designations when retaining hiring firms?

Actually, the firm you are working with will not hold the certification. It is the staffing professionals in the firm that are responsible for attaining their certification. Therefore, clients should be looking at the certified staff members' profiles for certification designations when retaining staffing firms. You can begin by asking your staffing professional if he/she is certified. My suggestion is to deal exclusively with firms in which staff certification is a key objective.

At Delta Dallas, we have found that getting and maintaining the knowledge required for certification makes a big difference in the day-to-day operations of the firm as a whole. In the end, certification becomes an asset to the staffing professional, the firm.

What are the benefits of working with certified staffing professionals?

Above all, clients know they will be working with people who are dedicated to their profession. They have to earn their designations through rigorous training programs, testing and continuing education courses, so they are not likely to take lightly the responsibilities that are inherent to certification. Also, certified staffing professionals stay current on the latest trends, employment laws, human resources practices, etc., regarding job markets. Staffing specialists who have attained certification are generally among the most experienced personnel in the industry, in large part because of their dedication. Individuals who spend the time and effort to earn their certifications are not likely to leave their professions. So, in the end, you have a staffing professional who not only has experience but also has pertinent knowledge regarding the intricacies of the hiring process.

How can certified staffing specialists help clients?

Certified specialists can provide service at a deeper level than noncertified staffing personnel. Certified specialists can take on the role of a consultant. They are qualified to do more than simply fill an order, they can help their clients understand the relevant issues associated with the positions they are filling. This could include issues like EEOC regulations, best hiring practices, employment trends, ADA questions, FMLA concerns and more. A certified specialist will take all of these regulations into consideration when negotiating on behalf of a client. The client provides the requirements of the position and the certified specialist can guide his or her client through the hiring process in light of regulations and trends in each of these areas.

Dana Lee, CTS is a Senior Associate with Delta Dallas and the Texas Association of Personnel Consultant's Top Producer for 2006. The firm has been actively engaged in promoting the NAPS education and certification program leading to the addition of significant numbers of newly certified staffing professionals. This interview appeared in the November 2007 edition of Smart Business Magazine.


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New Year's Resolution ~ Promote Your Certificate in 2008

Every CPC and CTS should place certification advocacy at the top of their "resolution list" for 2008. Like the reprint above from Smart Business, telling the certification story is good business. Clients want to know they are dealing with the highest caliber staffing firm, one that has made credentialing a priority. Candidates for employment or temporary placement want to be guided in their position search by individuals who know employment law and are guided by a strong set of professional ethics. The NAPS certification program advances each of these objectives. All CPCs and CTSs should resolve today to take that extra step in the new year to promote their credential.

NAPS believes that advocacy matters and the association will be announcing a competition in the next edition of The NAPS Credential where CPCs and CTSs will submit examples of how they are using print, media and the Internet to tell the certification story and promote their individual certification. See the next edition for details.


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Worth Reading ~ Guide Promotes Disability-Friendly Workplaces

The US Department of Education's Office of Special Education and Rehabilitative Services has recently published Disability Employment 101, a guide aimed at making the American workplace more disability-friendly. Adapting content prepared by the Virginia Business Leadership Network, the publication suggests ways for businesses, agencies and institutions to promote opportunities for persons with disabilities. Topics include a comprehensive analysis of hiring employees with disabilities that includes information about how to find qualified workers with disabilities, how to put disability and employment research into practice and how to model what others have done to successfully integrate individuals with disabilities into the workforce. To access the full guide, go to: http://www.ed.gov/about/offices/list/osers/products/employmentguide/disabilityemployment101.pdf

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Certification Immersion Class Schedule ~ 2008

NAPS has already scheduled eleven Certification Immersion Classes for 2008 and can consider additional classes if state associations and firms are interested in sponsoring a local, state/regional or firm programs. All CICs must be arranged through John Sacerdote, NAPS Vice President at jsacerdote@recruitinglife.com or 860.243.0811 where prospective sponsors can discuss NAPS and host responsibilities and examine possible dates. Act now because calendar spaces are limited.

       2007 Date

February 19
February 21
April 9
April 17
April 24
May 1
May 8
May 16
September 8
September 18
October 15
       Site

Wisconsin (Site TBD)
Nashville, TN
Dallas, TX
Boston, MA
Austin, TX
Wilmington, NC
Atlanta, GA
Phoenix, AZ
Ohio (Site TBD)
Cheshire, CT
Orlando, FL
       Sponsor

Wisconsin APS
Tennessee Recruiters Association
Top Echelon
New England APS
TX Assn. of Personnel Consultants
NC/SC APS
Georgia APS
Health Career Agents
OH Assn. of Staffing Professionals
Connecticut APS
NAPS National Conference


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Relevant Research ~ Marriage, Parenting and Life Views

Are American attitudes about marriage and parenting changing? Do younger adults view parenting and wedlock differently than their parents? How important are children in the current definition of a "good" marriage? Are these changing beliefs effecting attitudes toward work and career? The answers may be found in a Pew Research Center survey released in 2007. One aspect, chore sharing among partners, has increased dramatically as an important key to a successful marriage. Nearly two thirds (62%) cited this factor, up from 47 percent in 1990.

Details: http://pewresearch.org/pubs/526/marriage-parenthood


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CPCs and CTSs from Certification Immersion Classes Pass 500 Mark

Highly successful Certification Immersion Classes (CIC) in Edison, New Jersey and San Antonio, Texas brought the total number of new CPCs and CTSs to 518 since the innovative NAPS education program was initiated in the fall of 2006. See listing in this edition of The NAPS Credential for CICs already scheduled for 2008.

Congratulations to the following staffing professionals who earned their CPC and CTS certificates through CIC participation:

       CPC

Cindy Albright
Elizabeth Borucki
Jonathan E. Burns
Mel Condos
Ora Denton
Jessica DiGirolamo
Greg Doersching
Deborah A. Edlen
Boris Epstein
Peg Fennell
Kimberly Ferguson
Glynda Finister
Pamela Hann
Michael C. Heary
Rick Horan
Scott Howarth
Allison Humphries
Rod Jahner
Karen Jackson
Amber Jolley
David Karlowitz
Ted Kissel
Scott M. Lamphere
Taryn Little
Kenneth L. Ludden
William Maher
Glenda R. McFarlane
Becky Banko McLane
Cathy Moreau
Jerry Mosseri
Penny Murray
Lima Neal
Jacki Nitti
Teresa Padratzik
Dina M. Perreault
Mary G. Petnel
David Porter
Lauren Post
Fernando Espinosa Ramirez
Linda Roberts
Lance Rosenberg
Heather L. Salvatore
Ken Stuckey
Brian Swaney
Cameron M. Thomson
Ana P. Tuccillo
Cheri Warren
Jack Wellman
David B. Whaley
CTS

Judy Aron-Sellaro
Betsy J. Brooks
Linda F. Brownell
Jeff Calvin
Tanya Carroll
Sheila Crawford
Niki Culver
Penny A. Donaldson
Amy Edwards
Debbie Farler
Christine A. Glace
Albert C. Karrh, Jr.
Ted Kissel
Candace LeGault
Michele R. Meussner
Ross Otte
Scott Schnierer
Jamie Schwartz
Bridgett Scott
Lionel Simmons
Heather K. Stroud-Spivery
Donna Timpone
Leigh Vadas
Corinne Vincent
Jean Weiner
Jack Wellman
Cynthia L. Zeglin


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Mark Your Professional Calendar ~ NAPS Orlando Conference 10/16-18/2008

Open that brand new 2008 calendar and mark the dates---October 16-18, 2008 as the NAPS National Conference in Orlando, Florida. It is a professional development and networking experience you won't want to miss. Watch www.recruitinglife.com for registration information and other details.

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Coming Next Edition ~ NAPS Approves Firm Accreditation Program

At the national conference this past fall, the NAPS Board of Directors approved the NAPS Robert P. Style Firm Accreditation Program extending professional recognition to permanent placement and temporary staffing firms that promote professional standards in the provision of staffing services, continuing education of staff members and service to the community. The next edition of The NAPS Credential will provide complete details regarding the accreditation criteria firms must meet and the procedures to be followed to achieve accreditation. Stay tuned!

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Fast Fact - Golden Work Force Growth Today Through 2016

The Department of Labor's Monthly Labor Review Online reported in it's November 2007 edition a trend that is likely to be seen in staffing firm offices soon---if not already. The 2006-2016 time-frame growth of 13 million will find those workers to be generally older. This older portion of the US labor force is projected to grow more than five times faster than the overall labor force. In addition to the "graying of baby-boomers, other trends will include a more racially and ethnically mixed group of labor force entrants and a peaking of women participants in the workplace. For details, go to: http://www.bls.gov/opub/mlr/2007/11/art1full.pdf

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Frequently Asked Questions - A Look Inside the NAPS Certification Examinations

Each edition of The NAPS Credential will answer one or two questions being asked by current and prospective CPCs and CTSs as they interface with the NAPS national office.

Question: Exactly what kind of questions will I find on the NAPS certification examination? How many questions are there? How many do I need to answer correctly?

Answer: Individuals sitting for either the CPC or CTS certification will find a mixture of 150 multiple-choice, true/false and case study multiple-choice questions on each exam. In the case of all multiple choice questions, the exam taker must choose from among four options in selecting the correct answer. There are no essay or discussion questions.

All general multiple-choice questions are based on the content (i.e., employment laws, legal situations, ethical standards, certification rules, etc.) contained in either the CPC or CTS certification training manuals. The final section of each exam contains 4-5 case situations for which a number of multiple choice questions have been constructed. Applicants for certification must answer 113 questions (75%) to achieve a passing score.

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Message from the Editor - Let The NAPS Credential Hear from You

Have a question about certification or continuing education? Let us know the issues and concerns that are on your mind and they may become FAQ subjects for future editions of The NAPS Credential. NAPS encourages readers to submit information about CPCs and CTSs who are making the news and performing outstanding professional feats. Our goal is to provide news, research and resources that will help you do a more effective job. Direct any thoughts or input to: fburtnett@recruitinglife.com.

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About The NAPS Credential

This electronic newsletter is distributed monthly to all active Certified Personnel Consultants (CPCs) and Certified Temporary Staffing-Specialist (CTSs) for whom NAPS has email addresses. Should you know an individual who is certified and not receiving The NAPS Credential, tell him or her to go to www.nrcsip.com and post their name and basic contact information on the National Registry of Certified Staffing Industry Professionals (NRCSIP). Once his/her credentials have been verified, the individual will be automatically place on the monthly distribution list for this newsletter.

The reference to a product, service or activity or appearance of a web site in The NAPS Credential does not imply endorsement by NAPS. Any views and opinions are those of sponsoring organization and may or may not be shared by NAPS.

Direct comments, questions and submissions to fburtnett@recruitinglife.com. All submissions will be subject to review by ACA for accuracy, timeliness and relevance to the readership and may be edited to meet space parameters.

Robert Larson, CPC, Chairman
larson@jobsbl.com

Conrad Taylor, CPC, CTS, President
Conrad.taylor@recruitinglife.com

Theodore L. Angelus, Jr., CPC, Certification Committee Chairman
theo@tuttleagency.com

John Sacerdote, CPC, CTS, Vice President
jsacerdote@recruitinglife.com

Frank Burtnett EdD., Editor
Certification and Education Consultant
fburtnett@recruitinglife.com

NAPS Web site: www.recruitinglife.com

 
2007 National Association of Personnel Services, 131 Prominence Ct, Suite 130, Dawsonville, GA 30534
Email: fburtnett@recruitinglife.com.
Permission is hereby granted to reproduce anything contained in this newsletter as long as the National Association of Personnel Services is identified as the source.