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In this issue readers
will find:
Certification, Service Go Hand in Hand
New Year's Resolution ~ Promote Your Certificate in 2008
Worth Reading ~ Guide Promotes Disability-Friendly Workplaces
NAPS Approves Firm Accreditation Program
Certification Immersion Class Schedule ~ 2008
Relevant Research ~ Marriage, Parenting and Life Views
CPCs and CTSs from Certification Immersion Classes Pass 500 Mark
Mark Your Professional Calendar ~ NAPS Orlando Conference 10/16-18/2008
Coming Next Edition ~ NAPS Approves Firm Accreditation Program
Fast Fact ~ Golden Work Force Growth Today Through 2016
Frequently Asked Questions ~ A Look Inside the NAPS Certification Questions
Message from the Editor
About The NAPS Credential
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Volume 3, Number 1
January 2008
Why it pays to retain certified staffing professionals
Interview with Dana Lee of Delta Staffing by Arthur G. Sharp of Smart Business
Companies seeking candidates to fill open positions can do the hiring themselves or
work with staffing firms to complete the process. If they choose the latter route, they
have options. One is to work with firms that employ certified staffing professionals,
rather than those that do not. There may not be any significant differences in the
fees charged or the time consumed in the hiring process either way. However, there
may be some in the quality of the services provided. That is because certified specialists
offer significant benefits to clients that are a step above those provided by
their noncertified counterparts.
Smart Business spoke with Dana Lee, CTS, to gain an understanding about the certification
process that staffing specialists undergo and how the certification
designation can benefit hiring companies.
What is the purpose of certification in the staffing industry?
Viewed as a whole, certification is a means of self-regulation for the staffing industry. On
the individual level, it allows staffing professionals to expand their expertise in employment
law, changing regulations, best business practices and ethical standards. Both of these purposes
translate to more efficient
services from staffing firms. Remember, certification is as important in the staffing industry
as it is in any other professional field. For example, people who retain a professional to
calculate their income taxes might be better off hiring a CPA rather than someone fresh out
of an accounting class in college. That professional certification makes a lot of difference.
The same holds true in the staffing industry.
How do staffing professionals earn their certifications?
After the initial required classroom training and testing, certification is ongoing. Staffing
professionals are not only responsible for attaining initial certification but maintaining
it as well. Certification can be earned through various national professional associations,
such as the National Association of Personnel Services and the American Staffing Association.
NAPS awards two designations of certification:
the Certified Temporary Staffing Specialist (CTS) and the Certified Personnel
Consultant (CPC). The ASA grants a Certified Staffing Professional Designation
to enhance professionals' competency and knowledge of labor and employment law.
Should clients look for certification designations when retaining hiring firms?
Actually, the firm you are working with will not hold the certification. It is the staffing
professionals in the firm that are responsible for attaining their certification. Therefore,
clients should be looking at the certified staff members' profiles for certification designations
when retaining staffing firms. You can begin by asking your staffing professional if he/she is
certified. My suggestion is to deal exclusively with firms in which staff certification is a
key objective.
At Delta Dallas, we have found that getting and maintaining the knowledge required for
certification makes a big difference in the day-to-day operations of the firm as a whole.
In the end, certification becomes an asset to the staffing professional, the firm.
What are the benefits of working with certified staffing professionals?
Above all, clients know they will be working with people who are dedicated to their profession.
They have to earn their designations through rigorous training programs, testing and continuing
education courses, so they are not likely to take lightly the responsibilities that are inherent
to certification. Also, certified staffing professionals stay current on the latest trends,
employment laws, human resources practices, etc., regarding job markets. Staffing specialists
who have attained certification are generally among the most experienced personnel in the
industry, in large part because of their dedication. Individuals who spend the time and effort
to earn their certifications are not likely to leave their professions. So, in the end, you
have a staffing professional who not only has experience but also has pertinent knowledge
regarding the intricacies of the hiring process.
How can certified staffing specialists help clients?
Certified specialists can provide service at a deeper level than noncertified staffing personnel.
Certified specialists can take on the role of a consultant. They are qualified to do more than
simply fill an order, they can help their clients understand the relevant issues associated
with the positions they are filling. This could include issues like EEOC regulations, best
hiring practices, employment trends, ADA questions, FMLA concerns and more. A certified specialist
will take all of these regulations into consideration when negotiating on behalf of a client. The
client provides the requirements of the position and the certified specialist can guide his or her
client through the hiring process in light of regulations and trends in each of these areas.
Dana Lee, CTS is a Senior Associate with Delta Dallas and the Texas Association of Personnel
Consultant's Top Producer for 2006. The firm has been actively engaged in promoting the NAPS
education and certification program leading to the addition of significant numbers of newly
certified staffing professionals. This interview appeared in the November 2007 edition of
Smart Business Magazine.
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New Year's Resolution ~ Promote Your Certificate in 2008
Every CPC and CTS should place certification advocacy at the top of their "resolution list" for 2008.
Like the reprint above from Smart Business, telling the certification story is good business.
Clients want to know they are dealing with the highest caliber staffing firm, one that has made
credentialing a priority. Candidates for employment or temporary placement want to be guided in
their position search by individuals who know employment law and are guided by a strong set of
professional ethics. The NAPS certification program advances each of these objectives. All CPCs
and CTSs should resolve today to take that extra step in the new year to promote their credential.
NAPS believes that advocacy matters and the association will be announcing a competition in the next
edition of The NAPS Credential where CPCs and CTSs will submit examples of how they are using print,
media and the Internet to tell the certification story and promote their individual certification.
See the next edition for details.
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Worth Reading ~ Guide Promotes Disability-Friendly Workplaces
The US Department of Education's Office of Special Education and Rehabilitative Services has recently published
Disability Employment 101, a guide aimed at making the American workplace more disability-friendly. Adapting
content prepared by the Virginia Business Leadership Network, the publication suggests ways for businesses,
agencies and institutions to promote opportunities for persons with disabilities. Topics include a comprehensive
analysis of hiring employees with disabilities that includes information about how to find qualified workers with
disabilities, how to put disability and employment research into practice and how to model what others have done
to successfully integrate individuals with disabilities into the workforce. To access the full guide, go
to: http://www.ed.gov/about/offices/list/osers/products/employmentguide/disabilityemployment101.pdf
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Certification Immersion Class Schedule ~ 2008
NAPS has already scheduled eleven Certification Immersion Classes for 2008 and can consider additional
classes if state associations and firms are interested in sponsoring a local, state/regional or firm
programs. All CICs must be arranged through John Sacerdote, NAPS Vice President
at jsacerdote@recruitinglife.com or 860.243.0811 where prospective sponsors can discuss NAPS and
host responsibilities and examine possible dates. Act now because calendar spaces are limited.
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2007 Date
February 19
February 21
April 9
April 17
April 24
May 1
May 8
May 16
September 8
September 18
October 15
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Site
Wisconsin (Site TBD)
Nashville, TN
Dallas, TX
Boston, MA
Austin, TX
Wilmington, NC
Atlanta, GA
Phoenix, AZ
Ohio (Site TBD)
Cheshire, CT
Orlando, FL
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Sponsor
Wisconsin APS
Tennessee Recruiters Association
Top Echelon
New England APS
TX Assn. of Personnel Consultants
NC/SC APS
Georgia APS
Health Career Agents
OH Assn. of Staffing Professionals
Connecticut APS
NAPS National Conference
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Relevant Research ~ Marriage, Parenting and Life Views
Are American attitudes about marriage and parenting changing? Do younger adults view parenting
and wedlock differently than their parents? How important are children in the current definition
of a "good" marriage? Are these changing beliefs effecting attitudes toward work and career? The
answers may be found in a Pew Research Center survey released in 2007. One aspect, chore sharing
among partners, has increased dramatically as an important key to a successful marriage. Nearly
two thirds (62%) cited this factor, up from 47 percent in 1990.
Details: http://pewresearch.org/pubs/526/marriage-parenthood
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CPCs and CTSs from Certification Immersion Classes Pass 500 Mark
Highly successful Certification Immersion Classes (CIC) in Edison, New Jersey and San Antonio, Texas
brought the total number of new CPCs and CTSs to 518 since the innovative NAPS education program was
initiated in the fall of 2006. See listing in this edition of The NAPS Credential for CICs already
scheduled for 2008.
Congratulations to the following staffing professionals who earned their CPC and CTS certificates
through CIC participation:
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CPC
Cindy Albright
Elizabeth Borucki
Jonathan E. Burns
Mel Condos
Ora Denton
Jessica DiGirolamo
Greg Doersching
Deborah A. Edlen
Boris Epstein
Peg Fennell
Kimberly Ferguson
Glynda Finister
Pamela Hann
Michael C. Heary
Rick Horan
Scott Howarth
Allison Humphries
Rod Jahner
Karen Jackson
Amber Jolley
David Karlowitz
Ted Kissel
Scott M. Lamphere
Taryn Little
Kenneth L. Ludden
William Maher
Glenda R. McFarlane
Becky Banko McLane
Cathy Moreau
Jerry Mosseri
Penny Murray
Lima Neal
Jacki Nitti
Teresa Padratzik
Dina M. Perreault
Mary G. Petnel
David Porter
Lauren Post
Fernando Espinosa Ramirez
Linda Roberts
Lance Rosenberg
Heather L. Salvatore
Ken Stuckey
Brian Swaney
Cameron M. Thomson
Ana P. Tuccillo
Cheri Warren
Jack Wellman
David B. Whaley
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CTS
Judy Aron-Sellaro
Betsy J. Brooks
Linda F. Brownell
Jeff Calvin
Tanya Carroll
Sheila Crawford
Niki Culver
Penny A. Donaldson
Amy Edwards
Debbie Farler
Christine A. Glace
Albert C. Karrh, Jr.
Ted Kissel
Candace LeGault
Michele R. Meussner
Ross Otte
Scott Schnierer
Jamie Schwartz
Bridgett Scott
Lionel Simmons
Heather K. Stroud-Spivery
Donna Timpone
Leigh Vadas
Corinne Vincent
Jean Weiner
Jack Wellman
Cynthia L. Zeglin
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Mark Your Professional Calendar ~ NAPS Orlando Conference 10/16-18/2008
Open that brand new 2008 calendar and mark the dates---October 16-18, 2008 as the NAPS National
Conference in Orlando, Florida. It is a professional development and networking experience you
won't want to miss. Watch www.recruitinglife.com for registration information and other details.
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Coming Next Edition ~ NAPS Approves Firm Accreditation Program
At the national conference this past fall, the NAPS Board of Directors approved the NAPS Robert P. Style
Firm Accreditation Program extending professional recognition to permanent placement and temporary staffing
firms that promote professional standards in the provision of staffing services, continuing education of
staff members and service to the community. The next edition of The NAPS Credential will provide complete
details regarding the accreditation criteria firms must meet and the procedures to be followed to achieve
accreditation. Stay tuned!
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Fast Fact - Golden Work Force Growth Today Through 2016
The Department of Labor's Monthly Labor Review Online reported in it's November 2007 edition a
trend that is likely to be seen in staffing firm offices soon---if not already. The 2006-2016 time-frame
growth of 13 million will find those workers to be generally older. This older portion of the US labor
force is projected to grow more than five times faster than the overall labor force. In addition to the
"graying of baby-boomers, other trends will include a more racially and ethnically mixed group of
labor force entrants and a peaking of women participants in the workplace. For details, go
to: http://www.bls.gov/opub/mlr/2007/11/art1full.pdf
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Frequently Asked Questions - A Look Inside the NAPS Certification Examinations
Each edition of The NAPS Credential will answer one or two questions being asked by current and
prospective CPCs and CTSs as they interface with the NAPS national office.
Question: Exactly what kind of questions will I find on the NAPS certification examination? How many
questions are there? How many do I need to answer correctly?
Answer: Individuals sitting for either the CPC or CTS certification will find a mixture of 150
multiple-choice, true/false and case study multiple-choice questions on each exam. In the case
of all multiple choice questions, the exam taker must choose from among four options in selecting
the correct answer. There are no essay or discussion questions.
All general multiple-choice questions are based on the content (i.e., employment laws, legal
situations, ethical standards, certification rules, etc.) contained in either the CPC or CTS
certification training manuals. The final section of each exam contains 4-5 case situations for
which a number of multiple choice questions have been constructed. Applicants for certification
must answer 113 questions (75%) to achieve a passing score.
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Message from the Editor - Let The NAPS Credential Hear from You
Have a question about certification or continuing education? Let us know the issues and concerns that
are on your mind and they may become FAQ subjects for future editions of The NAPS Credential. NAPS encourages
readers to submit information about CPCs and CTSs who are making the news and performing outstanding
professional feats. Our goal is to provide news, research and resources that will help you do a more
effective job. Direct any thoughts or input to: fburtnett@recruitinglife.com.
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About The NAPS Credential
This electronic newsletter is distributed monthly to all active Certified Personnel
Consultants (CPCs) and Certified Temporary Staffing-Specialist (CTSs) for whom NAPS
has email addresses. Should you know an individual who is certified and not
receiving The NAPS Credential, tell him or her to go to
www.nrcsip.com and post their
name and basic contact information on the National Registry of Certified Staffing
Industry Professionals (NRCSIP). Once his/her credentials have been verified, the
individual will be automatically place on the monthly distribution list for
this newsletter.
The reference to a product, service or activity or appearance of a web site
in The NAPS Credential does not imply endorsement by NAPS. Any views and opinions
are those of sponsoring organization and may or may not be shared by NAPS.
Direct comments, questions and submissions to
fburtnett@recruitinglife.com. All
submissions will be subject to review by ACA for accuracy, timeliness and relevance
to the readership and may be edited to meet space parameters.
Robert Larson, CPC, Chairman
larson@jobsbl.com
Conrad Taylor, CPC, CTS, President
Conrad.taylor@recruitinglife.com
Theodore L. Angelus, Jr., CPC, Certification Committee Chairman
theo@tuttleagency.com
John Sacerdote, CPC, CTS, Vice President
jsacerdote@recruitinglife.com
Frank Burtnett EdD., Editor
Certification and Education Consultant
fburtnett@recruitinglife.com
NAPS Web site: www.recruitinglife.com
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